Essex-based law firm Palmers Solicitors has once again achieved a renewal of the prestigious Lexcel accreditation.
Lexcel is widely regarded as the gold standard for legal practice management in England and Wales.
To achieve accreditation, firms must undergo a rigorous annual assessment covering areas such as client care, risk management, people development, compliance and structure.
Following a thorough assessment by independent Lexcel Assessor Peter Duru, Palmers was recommended for renewal without any major non-compliances.
The firm was also commended in six separate areas of good practice, underlining its commitment to maintaining and exceeding the highest standards.
The assessor praised the senior management at Palmers for the time and dedication they invest in mentoring, developing and communicating with staff, noting the consistent support offered by directors and department heads across all departments.
He also highlighted the strength of the firm’s induction programme, which is carefully tailored to each role to ensure new joiners are well-prepared from day one.
Gina Newman, Chief Operations Officer at Palmers Solicitors, said: “We’re delighted to have once again secured our Lexcel accreditation. It’s something the whole firm takes great pride in, because it reflects the care and effort that goes into everything we do for our clients and our team.
“The feedback we received this year was incredibly positive, especially around how we support and develop our people. That’s really important to us, because when your staff feel valued and well supported, it shows in the quality of service you deliver.”
The assessor also commended Palmers’ business continuity planning, with a detailed event log in place that records potential risks and incidents dating back to 2016.
Looking forward, Palmers remains committed to continuous improvement and innovation in all aspects of its operations.
“We’re not a firm that stands still. Renewing our Lexcel accreditation is a great recognition of where we are now, but it also pushes us to keep improving by embracing new technology, investing in training, and making sure we’re really listening to what our clients need.”